It was a chilly day! Sunny! I love days like these! Sweater weather!

I was in a wonderful mood! I woke up in great spirits! No pain, no blahs!

The lobby was closed for most of the day. Delivery was turned off as well.

I was enjoying myself. I was in fine form.

“Oh Becky you are so squishy like a teddy bear!” May exclaimed, hugging me. I laughed.

“Thank you”

“I am so happy you are here!”

That made me happy to hear.

Sometime later, May grumbled “there are too many people in the drive thru!” She referred to our teammates.

I grinned “ok I will leave! Goodbye!”

May frowned “no!”

I shrugged “you said there was too many people! You wanted me to leave!”

“No not you!” May protested “I like working with you! You are nice! You know what you are doing! Unlike those two!”She gestured to the McCafé Person and first lane.

I was really happy to know that.

My shenanigans were up to no good during lunch.

“Anytime, 25 years!” Steve called out.

“No problem, 30 years” I snickered handing Steve a drink.

“Steve is 30 years old?” First lane asked

“No he is a couple years old than me” I replied “he must be 65”

Steve didn’t hear that one.

“You’re old then?”

Ouch. “No” I sighed.

Steve began to sing the theme song to Three’s company. “Come and knock on our door..”

I perked up “we’ve been waiting for you!” I joined in.

“Thanks Mrs. Roper!” Steve quipped.

“No problem Mr Roper” then I snicker “you’re mr. Furley”

My mood was good until a customer sabotaged it. It took me three minutes to decipher that “chocolate” meant cookie! The customer refused to stop mumbling, to speak clearly and articulate what he wanted! I threw a sleeve of coffee lids.

Another customer had the gall to become angry with me because she wanted 1 coffee not 2! “First of all,” I snapped “you didn’t tell me you wanted a senior coffee until after you ordered! I have to go back and punch in the senior coffee!”

There was silence “oh” she murmured.

“How long have people have been on this planet and they still don’t know how to order a cup of coffee!” I exploded.

Another woman snapped at me that she wanted her tea well stirred

“Ma’am I’m the one who makes your tea!”

“Oh sometimes..”

“Have a nice day!” well stirred! I stir while I pour!

Then mumbling guy returned and took forever to tell me that the one sugar drink he wanted was a coffee! After I went through every hot drink! No! No!

The passenger wasn’t pleased “she asked you if you wanted coffee!” He shouted “why did you say no! Jesus Christ!”

At another time I would have laughed but I wasn’t feeling it! Then the asscan tried to order a shake and a cheeseburger!

“I have your cheeseburger! You need to go!” I shouted “have a nice day! Have a nice day!”

The passenger was so angry at the driver! 3 minutes to tell me that coffee!

Now I feel bad because I have a hard time getting my words out too.

I had to ask for forgiveness from the Lord on that one!

Other than some Snafus I just had a nice day lol


This afternoon felt like a whirlwind. I was so grateful that my energy was constant! I could have been mistaken for the Tasmanian Devil from Looney Tunes!

I was frazzled trying to multitask!

We had no coffee person! It was maddening!

“I need alcohol!” I exclaimed. I marched to the front counter to get a drink. The district manager replied.

“Becky, I thought you were doing a line of cocaine over there!”

I burst out laughing. “You didn’t supply me with any!”

He has a great sense of humour.

However, my humour was fading fast. The scheduling manager was on the floor to help. He started barking out drink demands.“why am I waiting on a milkshake? Make my shake!”

My head slowly turned to fix him a murderous glare. “We are busy taking orders and making drinks! You are just standing there”

He smirked “well that’s just the way it is!”

“That’s not the way it is!” I shouted “in my drive thru you do not stand there! You help or you get out!”

His smirk faded. He glared back and looked at the district manager. “She told you huh?” He told the schedule manager.

I was surprised I was still polite to the customers.

One customer was ordering as slow as the sloth from Zootopia!

“Ok let’s speed this up!” I was exasperated “I am trying to do a million things and you are taking too long!”

Another customer asked for a meal with fries no salt “ok what was the drink?”

Silence. “I’m sorry what was the drink?”

“I asked for fries no salt!” She shouted

“I’m asking about your drink!”

“Iced tea!” Then she said to her passenger under her breath “Jesus Christ! Fucking rude!”

“Ma’am!” I startled her “I heard you. I was punching in your meal! I just needed to know your drink. Thanks. You can go now”

She sat there for a moment “oh”

Another one “I don’t have points!”

“No one asked you” I sighed “I asked for your order”

Rewards points are the bane of my existence! Whoever thought competing with Timmies over rewards needs to be fired!

Explaining to the customer I was trying to multitask and in no position to take down numbers was ridiculous.

“It says I’m supposed to give you my reward points!”

“Please. Give. Your. Points. To. The. Cash. Person! I just want your order!”

Oh well I was so happy to be home!

I curled up with my cats. And relaxed in the bath!


Ah, what a day!

It was a good day I was in a wonderful mood and I sure as hell was not going to allow any customer to shit on it!

I was not playing games today!

Customers were stepping up to me with all kinds of attitude. They sure learned I wasn’t about that life!

Me: oh sure, please pull ahead.

Customer: I don’t need your attitude!

Well, my polite façade was gone.

Me: first of all, I wasn’t having attitude! I was explaining to you, you may pull ahead! Thanks tho!

Customer: oh.

“Fuck off. Before I beat your body like a piñata!” I snapped.

The girls burst out laughing.

I was singing to myself, making drinks when the next customer pulled up. In a diesel truck.

He mumbled something unintelligible.

“Oh I’m sorry did you say an extra large coffee and a sausage muffin”

He mumbled something about 2 coffees and something else.

“I’m sorry 2 coffees and sausage muffin?”

“No! Oh my god! You have it so wrong!” He shouted.

My eye twitched. Bro, better take that attitude down a notch.

“I wanted a banana muffin! I shouldn’t have to turn off my truck for you to hear me!” He kept saying other rude things.

“I couldn’t hear you over your truck that is why I was asking and yes you do have to! thanks for playing the game!” I finally snapped.

“Are you kidding me?!” I could hear him ranting.

The girls were laughing.

Sometime later Nicol was in the corner, trying to squirrel away food into her mouth before management caught her.

“Nicol” Derp sighed.

All of us whirled around to find him in the drive thru staring at Nicol. His expression priceless! “Once your done eating, take over for Kieran”

“What?” Nicol gasped, horrified. “What?!”

I burst out laughing. I could barely breathe.

“How did he know?! Did you tell him! Did he see me!”

“No I didn’t tell him! he has eyes like a hawk and ears like a bunny!” I wheezed.

After lunch, the girls got into a fight over communication. “I told you to hand me the stock so I could put it away!” One cried. “How can I hold the fridge door open, take orders and put away stock?!”

“I didn’t know what you wanted”

“I told you 3x!”

The district manager turned “don’t make Becky get involved, or else I will have to separate you!” He threatened them.

All eyes turned to me and I held up my hands in self self defence “don’t look at me!” I laughed “I’m enjoying it”

I was on front counter when a customer cut in front of some students who were ordering and demanded that I serve him. “No, you can get in line”

He glared at me. “Can’t you open another till!”

“No, does it look like I can?” I answered “get in line”

Fortunately for him, the students didn’t realize they were short money so they had to step out of line and recalculate.

“A coffee” the man threw his money at me then walked away.

“Excuse me!” I snapped “you do not walk away! What is in your coffee!”

“Double double!”

“Next time it will be black because I won’t ask!”

He stared at me.

“Don’t be rude! If you were in a hurry you could have ordered on the kiosk!”

Not even a few minutes later a customer ordered nuggets then rolled his eyes when I asked what his sauce was, and if it was to stay. “obviously it’s sweet sour”

I glared at him “obviously you don’t want your meal”


“It’s my job to ask what you would you like. Do not be rude!”

The entitlement of some people!



  • I forgot my phone at home.
  • The AC wasn’t working. It was +40C in drive thru second booth!
  • The milk shake machine was still in heat mode!
  • There was no pop!
  • Thankfully all was fixed by lunch!

It was a very busy day. Over $2000 for breakfast! What was going on? There was no school.

I was in a very good mood. I even had energy to deal with customers!


“I want an egg muffin and bacon meal!”

“I’m sorry, you want bacon and ham?”

“I wanted an egg muffin and bacon meal!!!”

“Do you want bacon and ham?”

She began to repeat herself, but I cut her off “I asked if you wanted both on your sandwich!” I snapped.

“I don’t know!”

Oh my god, get out! Get out!

The next customer:

“I wanted an extra large iced coffee”

“Ok 1 large iced coffee”

“That’s an extra large!”

“That’s 1 large iced coffee!”

“Don’t you have extra large???!! I’m saying extra large!”

“Um no! That’s why I’m saying 1 large”

The next customer:

“I want 1 chicken meal with coke. 1 Big Mac meal with coke and a quarter pounder and a coke”

“Ok sir, was that a quarter pounder meal?”

“I want a chicken meal..”

I inhale deeply “sir is that a quarter pounder sandwich or a meal?”

“I wanted a chicken meal with coke..” he began again.

“Sir,” I cut in “you asked for quarter pounder! I’m asking did you want a meal?!”

“I said it didn’t I?!”

“No! Now please pull ahead!”

“Ok so that’s a chicken meal…”

“Pull ahead!!!” I shouted.


“Hi how may help you”

Customer fumbles around.

“Hello may I help you?”

Customer still fumbles around.

“Hello?” I asked.




“Yes” I prompted him. My annoyance growing.

“What do you mean yes?! Aren’t you going to ask me for my order?!”

I threw a cup. “What do I mean, yes?! I already asked you numerous times for your order!” I snapped “can I have it please!”

“Oh my god, ask me for my order!”

“Sir, order or pull ahead!”

Then passenger got mad at him “she asked you for your order now tell her!”


There was a new girl working with us in drive thru after lunch. May looked at me with a pained expression on her face “she is new and they put her in here!”

I patted her on the shoulder “have fun training”

“No I don’t have the energy! You train her!”

“No I don’t have the patience you train her!”

May trained the new girl. Apparently she had been working for a month. Another new girl was working so well! I was so impressed by her!

May laughed at my enthusiastic praise of the other girl. “She is really good!”

I was just happy today.


I had a good laugh this morning!

I thought I heard everything in the customer service industry but this one took the cake!

It was breakfast time. One of our slow moments when a customer pulled up to Lane 1.

Lane 1 order taker proceeded to tell the customer that it was only breakfast.

The customer was not having it!

Curious, I turned on my headset.

“You are advertising lunch items!” The customer shouted. “And you are telling me it’s only breakfast!”

“Yes, we are advertising new products” lane 1 wasn’t being very successful in clarifying that she either ordered breakfast or nothing at all.

“That is ridiculous! I want to order lunch! You have signs that clearly are lunch items!”

“Ma’am all restaurants advertise products that are on the menu!” I broke in. My voice was cold. “It’s breakfast are we going to order or are we going to leave?!”

There was a collective gasp, then giggles from my team. “You need to remember I am the customer!” She shrieked “you don’t talk when I talk”

“I’m asking you to please order”

“You need to take down those signs!”

“Ma’am we have nothing to do with those signs” lane 1 sighed “we just work here”

“It’s ridiculous!”

My patience was at an end. For 10 minutes she bitched about not having lunch! At 9am!

“Alrighty then, you are not ordering?!” I demanded.

“I am ordering!”

She pulled up to the second window. Only the customer was a man. Oh snap! He was so livid he demanded to see a manager.

Steve asked him what happened, then stared at him, bemused “so then what did you want them to do? We have no lunch. I have no control over promos”

“I’m going to report you all to customer service!”

Everyone started laughing. “You have fun with that. Have a great day”

“What customer service?” We laughed.

“Don’t you know the customer is king?” I mimicked “the only king here is me!”

I was having a fun time. I was still quite nauseous. My energy level was fading in and out.

During lunch a customer order nuggets and Oreo McFlurry. I asked what kind of sauce. “I don’t know! Chocolate!”

“For nuggets?” I grimaced.

“Nuggets?! What are you talking about?”

I was beyond irritated. “What do you mean what am I talking about?!” I snapped “I asked you what sauce for your nuggets!”


After I came back from my break, Steve asked if I had went on my break.

I gawked“I just came back. You mean to tell me, you didn’t even notice I was gone?!” I was flabbergasted “it was that quiet?”

Steve frowned “if you are asking if it ran that smoothly? No it didn’t! I didn’t have a chance to enjoy it”

I laughed hysterically.

After work, I hurried to grab some medicine, gravol, Tylenol and I brought a new Squishmallow to treat myself.

My nausea was dragging me down! I snuggled up with my cats, had enough energy to tidy up and do a bit of laundry. I don’t have to anything for the rest of the weekend!

I was happy it was Friday! Relax and sleep!


Customer: what kind of chickens and what do you have on them?

Me: what?

Customer: what kind of chicken burgers do you have?

I list all six kind and what condiments come on them.

Customer: so do you have a spicy chicken?

My eye twitched. I threw a cup. I was not in the mood for stupid! My migraine was insane!

Me: what? Are you kidding? I just… I just told you every burger we had!

Customer: do you have spicy?

Me: if you wanted spicy why didn’t you ask for it! Is it a meal?

Customer: so you have…


Customer 2: I will 4 bacon egg. 2 muffins and 2 biscuits.

Me: I have bagels. Muffins and griddles.

Customer 2: I said 4 bacon egg. 2 muffins and 2 biscuits? Is it that hard to get my order right?!

Me: it must be pretty hard when I said no biscuits!

Customer 3: what are you talking about #5 I don’t see any of meals numbered on the menu!

Me: the numbers are highlighted! They have been numbered on the menu for over 25 years! Good god!

I was not having any customer’s bullshit today. I had a migraine and didn’t feel like thinking hard!


I can’t wait to go home and waste away on the couch with my babies!

I am having a good day. Full of energy.

It’s so busy! I was happy to leave drive thru and go to front counter until I was told to train a new person. No that’s not what I do.

Ugh. The one thing I dislike about the play place being re-opened is how it makes my OCD flare up. The festering germs and bacteria! Kids running around barefoot and smearing their dirty diapered asses everywhere! They don’t go to the washroom so they pee anywhere! Then the parents have the gall to get angry because we say something!

A customer complained about kids eating in the treehouse in play place and not wearing socks.

Wonderful! I got to be the bad guy. I marched into play place and in my not so nice voice?

I made it perfectly clear to all parents that all children were to wear socks.

A regular customer- Whackadoodle- and her friend sat at their table glaring at me!

No sooner had I left the play place, a customer came back to complain about Whackadoodle. I looked past the customer to find both sets of children were darting back to the tree. Without socks! “No problem, sir” I assured the customer “I will take care of it” I marched back inside the play place.

“Do we have a problem about wearing socks?” I demanded.

“No problem!” Whackadoodle scowled.

“Good! They wear socks or you can leave!”

Another customer complimented me on my firmness “it’s just a shame no one listens” she said.

Awe! 😆

I was happy it was a good day!

If only I could get my act together!

It’s like Skynet and samaritan have joined forces to sabotage me! I am not John Connor! Nor am I Root! I refuse to allow technology to get the better of me!

My iPhone refuses to work! it says I am not connected to the internet. I would connect with my ISP both cable and mobile. Nothing! I had to use 3G! 😱

I feel like I am back in the day when the mobile web was first introduced! I am old I need a young’un to show me how to do things!

I had to erase everything on my phone and start over. I realized I forgot my passwords to almost everything and forget about phone numbers! I was lucky I had some backed up on other devices. Wow! I just wanted to throw my phone out the window!


I am feeling and looking rough!

It was an exhausting day.

This morning began with Willow peeing all over my bed! I was so stunned because she had been doing so well. No stressors, no malaise and I walked into my room to find her scratching at her towel. Trying to bury the evidence!

I walked to work, trying to get into a better mood. I was a few minutes away from work when my route got cut off by a supply truck. Instead of parking in the gas station parking lot, he backed up to the door. Blocking the entire parking lot, the drive way, half the road and side walk!

“Are you kidding me!” I exploded. The worker began to pull out the ramp, blocking the rest of the sidewalk. I marched over the ramp.

“Hey!” He cried.

I fixed him an icy glare “fuck off! Learn how to park your truck!” I snapped.

Whatever good mood I was attempting evaporated the moment I began taking orders.

I was just gobsmacked by the overwhelming entitlement the customers were throwing at me. I was not having it! I was not the one!

I was momentarily away from my till when an order came in.

Customer: my number is…

Me: please give it to the cash person.

Customer: what? I said my number is..

Me: please give it to the cash person. What would you like.

Customer: I’m not understanding what you are saying.

I was beyond annoyed now, “I asked you to give the number to the cash person because I am not at my till.”

Customer: no I’m giving it to you.

I threw my bar towel into the dirty bucket in frustration. “I don’t care about your number! I want your order!” I shouted.

There was silence. “Oh a chicken muffin meal”

“Ok. Thank you! You tell the cash person the number!” I snapped. I marched to my till, mumbling under my breath. Turned out he couldn’t get a chicken muffin meal with his rewards points. I laughed. Damn fool didn’t read the coupon!

The next customer ordered 2 sausage muffin meal and then one Sausage without egg.

I groaned. This was my big mistake. Was clarifying the order. I should have left it exactly as he ordered. “I’m sorry did you want two egg and 1 without?”

“I ordered 2 sausage.” He proceeded to tell me what he did not order.

“Oh ok just for next time if you say just sausage…”I began to explain.

“No! I’m not going to listen to you! There are 12 cars behind me! So no I’m not going to listen!” He shouted.

I was angry now. “I was clarifying your order. I’m trying to explain to you..”

“I know what I ordered!”

“Sir I was just explaining what I had..”

“Are you arguing with me. The customer is always right.”

Never ever say that to me! I was done.

“Ok and now we are done. I’m canceling your order!”

The drive thru team began laughing at me. “Becky!”

“What?! You can’t do that!”

“Goodbye have a nice day!”

“I’m not going anywhere until I get my order!”


“Why are you taking off my order! You can’t cancel my order!”

“Have a nice day!”

Then the customer started to really beak off. Telling me how I called him rude blah blah.

“I never once called you rude! All I was trying to do was to clarify your order!” I shouted. “That is my job! Now you can go!”

“Wait fine! Let’s start over!” He pleaded. He ordered properly.

The next customer said “I can’t believe he spoke to you like that! Have a better day!”

The day turned out better.

I came home with a Black iced cold brew coffee. A wrap from Timmies. I walked in thru the door and the smell hit me before I saw it.

Willow pooped on the floor and the sofa.

“No! Oh my god no!” I wailed.

So much for relaxing! I had to clean everything!


There was a thunderstorm this afternoon.

Thunder sounds less threatening on the headset. It was indistinguishable from a couple of diesel trucks rumbling.

I don’t mind thunder, it’s lightning I’m scared of.

My day went well.

In fact the entitlement of one Karen had me gobsmacked! In all my years, this never happened to me!

The customer ordered a happy meal with a bottle water.

“You can take off the bottle deposit tax.”

I was so startled that I thought I heard wrong. “Excuse me”

“It’s legal for me to ask for you to take off the tax. So take it off”

I rolled my eyes so hard my brain rattled. “I can’t”

“Yes you can.”

There is nothing I dislike more than when a customer trying to tell me how to do my job.”no I can’t. There is no way I can do it”

“Go get your manager!”

I snorted in derision. “Um there is nothing he can do either.”

The customer was incredulous. “So you’re not going to get the manager?! You’re just going to argue with me!”

“I am not going to get the manager!” I raised my voice. “I’ve told you, you can’t remove tax from your order! Now unless you want to order another drink I will cancel your order”

There was silence. “Fine I will have a glass of water”

I finished the order, went in search of Derp. He thought I was kidding when I told him what happened. “So she might call to complain”

“Yeah she can call the government.” Derp sighed.

The sensor went off “Hello!”

“Do not yell at me!” I hissed.

Derp raised a brow “Becky are we going to have a talk?”

“No but I’m going to have a talk with these customers. with a stick. like piñata!” I replied.

Remove tax!

Bloody hell!


it took me forever to get out of bed. I had to claw myself out of my blankets because I had no energy, no strength. Every thing hurt. I didn’t care how long it took me to ready myself for work.

It was beautiful outside. I think that’s the one thing I like most about walking. Is how beautiful the sun makes the sky. The brisk air. While I could barely find the energy to walk the 10 minutes to work, it was bearable with music.

When I started my shift I had to take shots of caffeine to wake myself up. Then it went straight to hell.

My brain refused to work. I almost gave the presenter a bottle of simple syrup instead of cup of juice. I almost put espresso beans in the smoothie machine!🤦‍♀️😂

I was questioning if I needed hearing aids because I couldn’t hear the customers. Turned out I needed a new battery for my headset!🤦‍♀️

It got worse.

A customer complained she couldn’t see the menu screen.

Me: it’s in front of you.

Customer: Where is it?

Me: in front of you.

Customer: I’m asking why isn’t it working?

Me: I don’t know.

Customer: I will have a bacon egg muffin and sausage griddle

My big mistake was clarifying the order. I never clarify sausage sandwiches. But then I did. Wow. Never again.

Me: Do you want egg.

Customer: I don’t understand.

Me: do you want egg or not.

Customer: I ordered a McGriddle.

Me: yes do you want egg on it.

Customer: what?

Me: you ordered a sausage griddle! That doesn’t come with egg! Do you want a sausage egg griddle?!

Of course the business next door decided to do some lawn work. My ears were throbbing! Diesel trucks. Engines revving, lawn mowers and weed hackers were all up in my business. People couldn’t understand why I couldn’t hear them over all that noise. Uh it’s 100% louder in my ears and you are basically whispering, I thought drily.

A diesel pulled up. The guy started ordering. I asked him to turn off the truck. “What?”

I again asked him to turn off the truck. He kept speaking.

“I’m asking you to turn off the truck!” I shouted. “Turn off your truck!” I startled the drive thru team.

“Becky! Oh my god!”

One customer got so mad at me because he had to keep repeating himself. “I’m sorry I can’t hear you over the noise outside could you please speak up” I informed him. He began ordering again.

“Was that poutine with the meal or on the side?” I asked.

“Oh my god?! Are you kidding me!” He cried.

“I explained to you why I couldn’t hear you! I asked you to please speak up. If we are going to have a problem I can cancel your order right now!” I snapped.

“No.” He answered.

I thought I would need hearing aids by the time lunch was over. I was not taking anymore customer entitlement.

A customer pulled up “hello!” He shouted before I could greet him.

“Do not yell at me!” I snapped.

He was so stunned that it took him a moment to respond “I was just seeing if anyone was there”

“Of course there is someone here.”

“Well I wanted someone to take my order” he snapped.

“And I was about to when you shouted in my ear! There is a sensor that lets me know you there”

He muttered something and drove off.

The next customer pulled up “hello?!”

I threw a cup. “For the love! Do not yell at me!”

“Oh I wasn’t yelling. I didn’t mean to!”

“I was about to greet you. May I take your order?”

Oh well when I got home I had an early dinner and then relaxed in the bath.