CHAOS AND STRIFE


Ugh no more Iced Coffee!

I feel like Little Mikey from the commercial.

“Give it to Becky she will try anything!”

Someone brewed the Iced Coffee wrong. Then the calibration was off on the coffee machine. So I had to keep taste testing watery warm double brewed Iced Coffee 🤢🤮

I don’t think my body appreciated that mess!🤢🤮

After last week’s altercation with the girls I decided under no certain terms would I try to maintain order in drive thru. Instead, I would let them work in chaos.

I work with logical efficiency but now I was becoming the epitome of strife!

I was enjoying every moment of it.

The girls would stare at me then at the stock that was piling up. When they realized I was making no effort to organize and put stock in its place? They were dumbfounded!

I still hadn’t moved. They began to put stock away.

All was going well until this morning.

I noticed when I walked into drive thru, the Drive thru team were already aggravated.

The Mc Cafe person would just stand there hoping Lane 1 or I would make coffees,Lattes or smoothies.

Lane 1 was grumpy because she could barely stand. Her period had come. She would ask McCafe to reach for anything above her head, but McCafe would walk away. McCafe wouldn’t hand the presenter the drinks instead just leave them in front of her.

“You have two legs two hands!” The presenter shouted at her finally “pass me the drinks!”

“Lane 1 can do it!” She complained.

I swear Lane 1’s head swivelled around on her shoulders like she was Linda Blair in the movie the Exorcist! the look she gave McCafe was murderous!

McCafe would stare at me, expecting me to make the smoothies and lattes. Nope, not happening. she scowled and began to slam cups and rattle the smoothie pitcher in a tantrum.

Later on, the presenter was waiting for a juice. “McCafe! Where is my juice!”

“Are you serious!” She screeched. She turned to glare at me “it’s your job, Becky so how about you do it!”

I had been taking a sip of water. Drive thru girls gasped in shock then became quiet. I lowered my cup and stared at McCafe. “What did you say to me?”

“It’s your job to make drinks!” McCafe shouted.

“Actually it’s your job!” I snapped. “My job is to take orders and if you are lucky I would help you”

“Fuck you, Becky!”

“And now you are done” I told her to leave drive thru.

Ah the joys of being a bitch!

My morning went well after that until I returned from my break.

A customer had been waiting for their order to be taken when I went back on orders. I asked for their order. I waited. A few minutes passed then I asked again. A few more minutes passed then I heard a hello?!

“Yes Ma’am I already asked for your order”

There was mumbling.

“I am sorry?”

Then the customer drove off. She pulled up to the cash window demanding to speak to a manager.

“No” I interjected “she doesn’t need to speak to a manager. I asked for her order 2x and she didn’t order. Either she orders there or she can go”

The drive thru team began to laugh. “She says you were rude!” Dev commented after the customer drove down to the second window to again to try to speak a manager.

“She sat there before I took her order. I then asked her 2x! She didn’t answer. When she finally did decide to order? She couldn’t be bothered to just tell me!”

“Ms. Congeniality strikes again” Steve groaned.

“People need IQ tests just to read the menu let alone order!” I grumbled.

PLAY STUPID GAMES WIN STUPID PRIZES!


Customer: I would like a black with sugar.

Me: I’m sorry was it a black coffee or a coffee with 1 sugar.

Customer: a coffee black with sugar.

Me: so a coffee with sugar.

Customer: no a black with sugar!

Me: sir you just ordered 2 coffees! Do you want a coffee with 1 sugar!

This went one for 2 minutes! I explained to him because of the way he ordered? A trainee would punch in his order wrong. Which is why I was clarifying if he would like a coffee only sugar! and then he had the gall to explain that a

“ black coffee means NO cream and ONLY sugar!”

Me: black is black! Nothing in it! No cream no sugar! Nothing!

Customer was so astounded! He left the drive thru called the restaurant to complain. “How dare she argue with me! About how I get my coffee!”

So when Devs explained to him I was right and he would get a new coffee next time but please clarify that he would like ONLY sugar.

That really pissed off the customer so he called again talked to Derp. this time told him a different story about how he didn’t want sugar in his coffee! He wanted black!

Both times the managers talked to me about the complaints but when I told them about he how ordered? They rolled their eyes and walked away!

Order correctly in my lane, bro and we won’t have problems!

My lane is for the advanced IQ. Just kidding! My brain is barely surviving!

The customer tried twice to get me in trouble!

YOU’RE OBSOLETE


How I feel every time I walk to work and not one person knows how to punch in my order! I have to draw a picture, use a whiteboard, use a power point presentation just to order a sandwich! They still get it wrong! I gave up and order something I don’t like! (By the way I am the target guy😂)

https://vm.tiktok.com/ZMLmfTDqh/

THE MONDAYEST OF ALL THURSDAYS!


My day was the Mondayest of all Thursdays!

I had a horrible day.

I just felt broken. I wanted to walk off I was so defeated. So disgusted with customers!

I was only half hour into my shift!

I had greeted the customer.

“I want 2 sausage eggs and a bacon egg”

I had just changed the battery in my battery pack so I couldnt hear her properly. “I am sorry did you ask for 2 sausage egg and a bacon egg?” I asked. My tone was non confrontational. Polite.

This woman took a strip off me! I was so astounded by her aggressive rudeness!

“No I didnt ask for anything like that! How about you stop interrupting me so I can get my order out!”

My hackles rose so I tried again. Politely. “I am sorry I didnt hear you. So that is why I asked. What is it that you ordered.”

“Stop talking over me! Stop interrupting me!”

What the hell was she even talking about?

“I am sorry?”

“You are being rude! Stop talking!” I was so bewildered.

“Ma’am I am trying to take your order. I am not being rude.”

“I said stop talking! You are the rudest…Just stop talking!”

Something inside me snapped. “Thats it. You are done!” I shouted. “You are done!”

“No I am not. I didnt finished my order” she shot back.

“You are done. Finished. I am cancelling your order!” I could feel my anxiety rising. I am glancing over at Steve. Praying he didnt hear me. Praying no manager would hear me. I didnt want a disciplinary action

“Do you know how long I waited in line? I waited 20 minutes! I am not leaving. I will wait right here until you take my order!” she shouted at me.

“Go ahead!” I sneered. I voided her order. “You will be waiting all day.”

She continued to yell at me. I could feel my anger and frustration turning into tears. I whipped off my headset. “Steve” I tried not to let him hear the shakiness in my voice. “Or Greg. Could you take her order?”

“Becky what is wrong?” Steve asked.

“She is being so rude!” I burst into tears. Greg took the headset. He marched into the booth and I followed him.

Right away she began telling him how rude I had been. Greg glanced at me. “I will deal with it later, Ma’am tell me your order!”

He finished the order and looked at me. “She told me you were rude.”

“She kept telling me to shut up” I answered. “I asked her one question and she kept telling me I was being rude.”

Greg scowled. “Yeah well I will talk to her.”

It took me a while to recover. I was so tired of being polite. Of saying “thank you” and “please”

I had no patience after. “Ma’am I am trying to mult-task, finish ordering and stop helloing me!” I shouted when this lady kept helloing me after item she ordered.

customer: can you read back my order?

me: no its on the screen.

Customer: I want a crispy Caesar wrap.

Me: sure.

Customer: the chicken. I want the chicken crispy.

me: I am sorry?

customer: is it crispy.

me: yes a crispy chicken caesar.

customer: it says Caesar crispy. I don’t want my lettuce crispy!

This man was in his thirties! I would understand if he was a teenager! I had to take off my headset! “Do I need to hand out IQ tests too!” I shouted.

The girls giggled.

Customer: I want a medium fries.

me: oh sure.

Customer: make it a meal.

me: make what a meal?

Customer: the fries.

me: excuse me?

customer: the fries! Make it a meal. Junior chicken!

me: for the love! Next time it would be helpful if you tell me you want a junior chicken meal!

Today I broke my caffeine fast because I was under so much stress.

After work I brought an Iced Coffee. Certainly not the buzz alcohol would have gave me but I needed it!

When I arrived at my parents, I prayed my mother wouldnt give me a hard time about drinking the Iced Coffee. “Mom I need alcohol.” I joked. “but I have to settle for this” I held up my drink.

She opened the fridge door. I stared at her. She gestured to the wine bottles inside. “There you go. You said you needed alcohol.”

I burst out laughing. I was so startled by her sudden sense of humour. “mom!”

“You want the whole bottle?” she asked.

“Yes”

She walked by me into the living room. “Becky, what is that smell?”

I froze. What?

“What?”

“Becky, you smell!”

I stared at my mom in horror. “No! Are you kidding me?!”

Well under different circumstances I would have had a meltdown. I absolutely hate body odor. I’m fastidious about my hygiene. The day I was having, I was surprised by anything anymore. I felt so drained and even more defeated.

“How? I am sorry.” I sighed.

“and you complain about your co-workers smelling.” my mom shook her head, amused.

“Do I really smell?” I wanted to cry. I wasnt upset that my mom told me. I was upset not only was I a beast to work with today? I smelled like one. I was such a burden on my coworkers!

My mom gave me some clothes to wear so I could shower and then I could put my uniform in the wash.

It was a rough day. I am ashamed that I let it get the better of me. Again. I am ready to sleep it all away.

CANT EVEN BLAME MY MOOD ON PMS!


After the rough day I went through, I indulged in sushi and tempura prawns and I am now trying to relax in a bubble bath.

I was in a wonderful mood this morning until I walked into second booth. What a disaster! Stock everywhere, nothing could be found.

I was gone for 1 day, and i couldn’t believe how much the drive thru team needed coddling to get things done.

Not one manager would say to them to make sure the booth was free of clutter so we could move freely smoothly and find things! to expedite orders faster!

It was aggravating.

“Every morning I tell y’all to stop doing this!” I tried to tidying up but my efforts were blocked by Steve.

“It’s not even in your way!”

“You know what?!” I exploded “I have had it! I have had it with this fucking gong show! Don’t ask me for anything! You’re all your own! You want to work harder not smarter that’s on you!”

Sure enough the McCafe person asked me where a container was five minutes later. “How the fuck would I know! I just got here! Ask somebody who cares!” I snapped.

I was in such a foul mood I wouldn’t talk to anyone. If someone asked where something was or what order they needed I ignored them. They could do better right?

They didn’t have to work smarter. boy what a circus!

Then a regular customer who once tried to hand me my ass? pulled up to the speaker.

I couldn’t hear what the order was being said. I finally glanced at the cvs screen. “You are ordering from the backseat!” I exclaimed incredulously. “I can’t hear you! The driver is supposed to give me the order!”

“He doesn’t know the order!” She replied.

I took off my headset, paced back and forth muttering under my breath. I put my headset back on “you tell the driver! The driver tells me!” I hissed between clenched teeth.

“Did you get the order code?” The driver asked.

“No!” I exploded “how could I when she ordered from the backseat!”

After that yahoo was gone, the next customer complimented “you have the patience of a saint!”

I was so taken aback that I chuckled “not today I don’t!”

“Well you did! I appreciate it! My order will be simple” after he finished he wished me a better day.

Then a customer called into complain how she didn’t like my tone. “I don’t really care” I replied to derp. “I was polite clarifying her order. I don’t care if she was too sensitive to read the screen or listen to me when I confirmed that I had her order!”

Derp chuckled “ok Becky just watch the tone”

I don’t care if I was being the asshole today.

I don’t even have my lady bits anymore so I can’t blame my period! Maybe it’s sympathy pms! Lol like sympathy labor pains!

Anyway I’m going to relax! Have a wonderful weekend!

SOMEONE WANTED TO CATCH THESE HANDS


Today I started my shift early.

I was on front counter thankfully 😅

We were busy. I was the only person on window. 12 deliveries, plus orders all at once! Good thing I didn’t have to assemble any of it!

Anti-maskers were coming to my register. The gall they had! One lady glared at me “other people aren’t wearing one”

“Other people are sitting down to eat!” I snapped.

The woman struggled to put on her mask “do you really think a mask is going to save you from COVID?” She sneered.

My gaze went cold. “Yeah actually I do!” I shot back “thanks bro!”

She huffed and stormed off.

Wearing a mask for five minutes to order food ain’t going to kill you. You are not medically exempt from wearing a mask just because you don’t want to wear a mask!

My morning progressed nicely until tourists came in. “I want a jr chicken meal” he ordered. I politely informed him we have breakfast and he could have a chicken muffin meal if he’d like.

“I said a jr chicken meal!” He raised his voice.

“It’s breakfast”

He was incredulous. “It’s 10:30!”

My cheerfulness began to fade. “It’s breakfast.”

He even showed me his phone. 10:30. “And?” I sighed. “It’s still breakfast”

“Are you serious right now?!” He demanded. “are you joking?!”

Which was his mistake. It was as if the restaurant got colder. I swear to Gawd, that is my pet peeve. Do not ever ask if I am joking when I am taking an order!

I fixed him with an icy glare. “I don’t joke around.” I answered coldly.

The guy’s reaction was priceless! He was so stunned that I dared to talk back. He looked at me, looked back at his friend “is she for real?” He pointed at me. “This is bullshit!”

“How is it bullshit?!” I asked in resignation. “You were told numerous times that it was breakfast yet you insist on lunch!”

My managers plus the regional manager were eavesdropping, my mouth didn’t care. Come at me with attitude, when I am being polite I will slap you back with the same attitude!

“I don’t want breakfast!” He went on “I wanted a jr chicken!”

“Please order breakfast or move so your friend can order”

His friend laughed, but the guy was so flabbergasted that he couldn’t have his way!

My day was wonderful! aside from the chaos up front!

It was stress free, pain free, drama free!

I’M NOT GOING TO ARGUE WITH YOU!


Oh my gulay!🤬

When customers try to tell me how to do tell me how to do my job?!

Bro, how about you wear my uniform?! Then you can tell me?! Better yet until you learn how to tell me what you would like? Then you can tell me damn right!

You only have been eating the food since you could walk!

Customer: I would like a bacon egg meal and a hash brown and coffee.

Me: I’m sorry did you want the extra hash brown.

Customer: no I wanted a bacon egg muffin meal and a hash brown!

Me: sir, the meal comes with a hash brown. You said a meal and a hash brown that’s why I was asking if you wanted extra.

Customer: oh my god, I want a meal and a hash brown!

Me: meals come with a hash brown! I already have it on the screen!

Customer: well I am not going to argue with you! I said I wanted a meal with a hash brown

Me: alright we are done here. Have a nice day.

Customer: what?!

Me: have a nice day.

I said good day, sir!

Anyone who doesn’t order meals today? Will have their order a la carte!

UNDER PRESSURE


Today began alright.

I started the morning in First booth.

A customer pulled up to the window.

“Did you take my order?!” She demanded.

Startled by her vicious tone, I sighed and answered no.

“The person who took my order was very arrogant! I couldn’t see my order and I asked if she got my 4 muffins. She wouldn’t answer me and just told me to pull ahead! That’s rude! Mcdonalds is getting worse than Tim Hortons! That’s an insult!”

I gave an half ass apology.

My last customer before I was supposed to leave first booth, decided to tell me AFTER I read back the order, took his money, it was wrong. “Really? Because you should READ the order screen, tell the order taker BEFORE you leave the speaker that it was wrong. I read it back to you. you should have told me it was wrong. Now it’s too late. Goodbye. Have a nice day.” I snapped.

He stared at me, his mouth dropped in disbelief. “Are you fucking kidding me?!”

“No. I gave you lots of time to tell me, but you were on your phone. Now goodbye! Next time get off your phone when we are talking to you!” I glared at him.

“Oh my gosh, Rebecca!” My coworker exclaimed “I can’t believe you said that to him!”

“I fucking hate people!” I shrilled. I handed her the headset. I marched to second booth.

Where my day didn’t fare much better.

“I would like a frappe”

“Ok, is it a coffee or a chai?”

“I said I wanted a frappe!”

“Ok and I am asking you which one. Coffee or chai?”

“Oh my god, I asked for a frappe!”

I lost my cool. “Sir, pick one! Coffee or a chai frappe!”

“I said a frappe..”

“Ok coffee. Have a nice day.”

“Wait. What. I wanted..”

“Have a nice day!”

I wasn’t playing.

One order was asked to pull ahead because he was waiting on cheeseburgers.

He called the restaurant, Derp answered. “If you could stop swearing I could help you. If you don’t I will hang up.”

Derp hung up. We were all standing around trying to listen in. The customer called back.

Apparently there was a ketchup pkg in his cheeseburger. The kitchen doesn’t have packaged ketchup, it would be impossible for kitchen to come upfront and get ketchup without a manager asking why.

After the manager explained how it was impossible, the customer went off. Saying he knows how it works around there, and as a manager Derp should know better.

Well, that really anger Derp. “So you have worked at McDonald’s? You have been a manager? You know how it works? Then you know I won’t be giving you a refund or compensation. Because you put the ketchup package in your burger.” (Unwrapped the burger and put it in)

After work I went to my parents for dinner.

I spent most of the evening in their bathroom due to rumble bum.

Out of nowhere I hear David Bowie’s Under Pressure.

Oh my gulay!

I burst out laughing!

My sister was standing outside the bathroom door playing the song!

STRAIGHT TO HELL


Oh my gulay!

I need alcohol stat!

I wanted iced coffee because it was one of those days again! She didn’t put sugar in it! I’m going to have a melt down!

My eye is twitching! My anxiety is through the roof! I’m about to crack my foot off in these mutha chuckers! cups were flying!

I had to keep correcting procedures! I’m not a trainer! One girl almost wrecked the smoothie and espresso machine because she kept making drinks without ice or espresso beans! I just gave up let drive thru go to hell!

A customer had a meltdown because I kept saying no to him “all I want is chicken muffin! How hard is it to make a fucking chicken muffin! Put the patty on a muffin!”

“I am sorry I can’t do that”

Every time he tried to hand me my ass, I would tell him “no. Sorry. You can order something else or go”

He left. Called the manager to complain how I wouldn’t let him order chicken muffin for lunch. It’s all day breakfast! So why can’t he order it!

The manager explained to him it’s lunch. All day Breakfast had select items only. Goodbye.

A customer hello’d me in the middle of an order “are you serious?” I exclaimed “were you done ordering?”

“No”

“Please keep ordering! I’m multitasking! Your order is on the screen!” I cried.

After that I just gave up. I was using my Big Boy voice. Curt and to the point. I was also taking stand up naps because the customer took 8 hours to order 1 item! (Sarcasm)

I need lots of Iced Coffee! 😢

A LITTLE PAIN


Oh my god I needed that!

A habanero buzz to take the edge off!

I broke two of my wireless ear phones.

While on cash:

A customer bitched me out for giving cash back without sanitizer. Sure I will keep $10.🤬 shut up and go!

Another complained he couldn’t hear me through my mask. I can’t hear hear you over your diesel. You can turn off your diesel I can’t take off my mask. So fuck off!

I needed a little pain today before I started causing it!