My day was the Mondayest of all Thursdays!
I had a horrible day.
I just felt broken. I wanted to walk off I was so defeated. So disgusted with customers!
I was only half hour into my shift!
I had greeted the customer.
“I want 2 sausage eggs and a bacon egg”
I had just changed the battery in my battery pack so I couldnt hear her properly. “I am sorry did you ask for 2 sausage egg and a bacon egg?” I asked. My tone was non confrontational. Polite.
This woman took a strip off me! I was so astounded by her aggressive rudeness!
“No I didnt ask for anything like that! How about you stop interrupting me so I can get my order out!”
My hackles rose so I tried again. Politely. “I am sorry I didnt hear you. So that is why I asked. What is it that you ordered.”
“Stop talking over me! Stop interrupting me!”
What the hell was she even talking about?
“I am sorry?”
“You are being rude! Stop talking!” I was so bewildered.
“Ma’am I am trying to take your order. I am not being rude.”
“I said stop talking! You are the rudest…Just stop talking!”
Something inside me snapped. “Thats it. You are done!” I shouted. “You are done!”
“No I am not. I didnt finished my order” she shot back.
“You are done. Finished. I am cancelling your order!” I could feel my anxiety rising. I am glancing over at Steve. Praying he didnt hear me. Praying no manager would hear me. I didnt want a disciplinary action
“Do you know how long I waited in line? I waited 20 minutes! I am not leaving. I will wait right here until you take my order!” she shouted at me.
“Go ahead!” I sneered. I voided her order. “You will be waiting all day.”
She continued to yell at me. I could feel my anger and frustration turning into tears. I whipped off my headset. “Steve” I tried not to let him hear the shakiness in my voice. “Or Greg. Could you take her order?”
“Becky what is wrong?” Steve asked.
“She is being so rude!” I burst into tears. Greg took the headset. He marched into the booth and I followed him.
Right away she began telling him how rude I had been. Greg glanced at me. “I will deal with it later, Ma’am tell me your order!”
He finished the order and looked at me. “She told me you were rude.”
“She kept telling me to shut up” I answered. “I asked her one question and she kept telling me I was being rude.”
Greg scowled. “Yeah well I will talk to her.”
It took me a while to recover. I was so tired of being polite. Of saying “thank you” and “please”
I had no patience after. “Ma’am I am trying to mult-task, finish ordering and stop helloing me!” I shouted when this lady kept helloing me after item she ordered.
customer: can you read back my order?
me: no its on the screen.
Customer: I want a crispy Caesar wrap.
Customer: the chicken. I want the chicken crispy.
me: I am sorry?
customer: is it crispy.
me: yes a crispy chicken caesar.
customer: it says Caesar crispy. I don’t want my lettuce crispy!
This man was in his thirties! I would understand if he was a teenager! I had to take off my headset! “Do I need to hand out IQ tests too!” I shouted.
The girls giggled.
Customer: I want a medium fries.
me: oh sure.
Customer: make it a meal.
me: make what a meal?
Customer: the fries.
me: excuse me?
customer: the fries! Make it a meal. Junior chicken!
me: for the love! Next time it would be helpful if you tell me you want a junior chicken meal!
Today I broke my caffeine fast because I was under so much stress.
After work I brought an Iced Coffee. Certainly not the buzz alcohol would have gave me but I needed it!
When I arrived at my parents, I prayed my mother wouldnt give me a hard time about drinking the Iced Coffee. “Mom I need alcohol.” I joked. “but I have to settle for this” I held up my drink.
She opened the fridge door. I stared at her. She gestured to the wine bottles inside. “There you go. You said you needed alcohol.”
I burst out laughing. I was so startled by her sudden sense of humour. “mom!”
“You want the whole bottle?” she asked.
She walked by me into the living room. “Becky, what is that smell?”
I froze. What?
“Becky, you smell!”
I stared at my mom in horror. “No! Are you kidding me?!”
Well under different circumstances I would have had a meltdown. I absolutely hate body odor. I’m fastidious about my hygiene. The day I was having, I was surprised by anything anymore. I felt so drained and even more defeated.
“How? I am sorry.” I sighed.
“and you complain about your co-workers smelling.” my mom shook her head, amused.
“Do I really smell?” I wanted to cry. I wasnt upset that my mom told me. I was upset not only was I a beast to work with today? I smelled like one. I was such a burden on my coworkers!
My mom gave me some clothes to wear so I could shower and then I could put my uniform in the wash.
It was a rough day. I am ashamed that I let it get the better of me. Again. I am ready to sleep it all away.